Technical Support for Business Systems
Software is only reliable if there's someone to call when something changes or breaks. SMS Consult provides ongoing technical support for the systems we implement — GDS solutions, TravelCom, school and property management software, Crystal Reports and databases.
Implementation is the start, not the end
Requirements change, staff change, and systems need adjusting as a business grows. SMS Consult's technical support keeps the people who understand your specific setup available after go-live, rather than leaving you to troubleshoot configuration or reporting issues alone.
- A GDS, school, or property system that needs a configuration change
- A Crystal Reports report that needs updating
- A database issue affecting records or reporting
- New staff who need training on an existing system
Technical support across every SMS Consult solution area
GDS & TravelCom
Support for GDS configuration and TravelCom's day-to-day operational setup.
School Management & Report Cards
Support for school records, academic administration and report card generation.
Property Management Software
Support for property, tenant and lease records as your portfolio changes.
Crystal Reports
Support for existing reports, plus modifications as reporting needs change.
Database Management
Ongoing database maintenance and troubleshooting support.
General Configuration
Support for configuration changes as your organisation's needs evolve.
Get in touch the way that suits you
Support pairs with the systems that need it
Technical support is easiest to scope alongside an existing implementation, or a fresh look at how your systems fit together.
Common questions about technical support
Do you only support systems SMS Consult implemented?
Support is primarily for SMS Consult-implemented systems. For other existing software, particularly around Crystal Reports, databases and reporting, book a consultation and we'll confirm whether we can help.
How do we request technical support?
Existing clients can reach the SMS Consult support team by phone, WhatsApp or email once contact details are confirmed, or submit a request through this page.
Is technical support included with implementation?
Every SMS Consult implementation includes an initial period of support after go-live; ongoing terms are confirmed as part of your specific engagement.
Request Technical Support
Tell us which system you need help with, and a SMS Consult specialist will follow up.
Request Technical Support