Software Solutions
Custom and off-the-shelf software tailored to improve operational efficiency and customer engagement — matched to your business rather than forced to fit a generic package.
Off-the-shelf software rarely fits a growing business perfectly
Generic software often gets a business most of the way there, then leaves a gap in exactly the process that matters most. That gap ends up filled with manual workarounds — spreadsheets, duplicated data entry, and steps that only one person really understands.
SMS Consult works out whether an existing tool, a customised version of one, or purpose-built software is the right fit — then implements it properly, with your team trained to use it.
- Manual workarounds filling the gaps in off-the-shelf software
- Software that doesn't reflect how your team actually works
- Customer engagement processes that are still manual or inconsistent
- No clear technical partner to guide a build-vs-buy decision
What's included in a software solutions engagement
Custom Software Development
Purpose-built software designed around your specific operational requirements.
CRM Systems
Customer relationship management software, including implementation and support for Komo CRM, to keep sales and customer data in one place.
ERP Systems
Enterprise resource planning software to connect operations, inventory and finance across the business.
Off-the-Shelf Implementation
Selection, setup and configuration of existing software that already fits your needs.
Systems Integration
Connecting software tools so data and processes flow between them.
Customer Engagement Tools
Software focused on how customers interact with your business, not just internal operations.
Implementation & Training
Hands-on setup and training so your team can rely on the software from day one.
Ongoing Support
Dedicated support after go-live as requirements change.
Built for businesses outgrowing generic tools
- Businesses relying on manual workarounds around existing software
- Teams that need a specific process built into their software
- Organisations evaluating a build-vs-buy software decision
- Businesses wanting one partner for both software and marketing systems
Software is the foundation automation builds on
Once the right software is in place, AI automation and thoughtful UI/UX design get the most out of it.
Common questions about software solutions
Do you build custom software or only implement existing tools?
Both. SMS Consult builds custom software where it makes sense, and implements and configures off-the-shelf software where an existing tool already fits the requirement.
How do you decide between custom and off-the-shelf?
That decision is part of the engagement itself, based on your specific operational requirements, budget and timeline, confirmed during a strategy session.
Is ongoing support included?
Yes, hands-on support and dedicated implementation continue after go-live as part of how SMS Consult works.
Book a Strategy Session
Tell us what your current software can't do, and we'll map out what would fix it.
Book a Strategy Session